Is the equipment supplied by Two Win Automation brand new?
Absolutely. We specialize in Factory Sealed (FS) and New-in-Box (NIB) automation components. Every module, from PLC CPUs to I/O cards, undergoes a strict quality intake process to ensure it meets original manufacturer specifications.
Do you provide a warranty for industrial parts?
Yes, we stand behind our hardware. All new products carry a comprehensive 1-year replacement warranty. In the rare event of a functional defect, we prioritize a swift exchange to minimize your facility’s downtime.
Can I request technical datasheets?
Certainly. For brands like Triconex, Bently Nevada, or Honeywell, we can provide the necessary technical documentation and PDF manuals to assist your engineering team with integration.
How do I receive a price estimate for specific part numbers?
The fastest way is to email us your Bill of Materials (BOM) or use our “Quick Quote” form. Please include the specific manufacturer part number (e.g., 140CPU65160 or 3500/22M) for an accurate lead-time estimate.
Is there a minimum purchase requirement?
We have no Minimum Order Quantity (MOQ). We understand that a single power supply or communication module can be the difference between a running plant and a costly shutdown.
What are the available payment options?
We support secure global transactions via Telegraphic Transfer (T/T), Western Union, and all major Corporate Credit Cards.
How quickly will my order be dispatched?
Efficiency is our priority. In-stock items are typically processed and shipped within 24 hours of payment confirmation.
Which international couriers do you use?
We partner with DHL Express, FedEx, and UPS to provide door-to-door global delivery. All shipments are fully insured and come with real-time tracking numbers.
What is your policy on returns?
If a part is incorrectly ordered, please notify us within 7 business days. Returns must be in their original, unopened factory packaging to be eligible for a refund (subject to a standard restocking fee).
Can you help source "End-of-Life" (EOL) components?
Yes. Two Win Automation excels at locating obsolete and hard-to-find parts for legacy systems like GE Fanuc 90/70 or Siemens Simatic S5, helping you extend the lifecycle of your existing machinery.