Unwavering Commitment to Quality & Satisfaction
At Two Win Automation Limited, our passion lies in delivering 100% authentic automation solutions that global industries can rely on. We stand firmly behind the integrity of our products, a confidence demonstrated by our exceptionally low return rates. To ensure you can purchase with absolute peace of mind, we offer a comprehensive 30-Day Money-Back Guarantee. If you are not entirely satisfied with your order, you may return eligible items within 30 days of the purchase date for a full refund of the product price.
Eligibility Criteria for Returns
To qualify for this hassle-free guarantee, specific conditions regarding the product’s state must be met. This policy applies exclusively to in-stock items that are returned in their original, unused, and unopened factory-sealed packaging. Furthermore, the item must remain in pristine condition and include all original manufacturer-provided accessories, manuals, and documentation. These strict requirements ensure that every returned unit maintains its value and operational integrity.
Long-Term Warranty & Return Cost Responsibilities
Our support extends well beyond the initial month; we back every product with a 12-Month Warranty to protect your industrial infrastructure against manufacturing defects. Please be aware that for any return initiated under the 30-day guarantee, the customer assumes responsibility for all logistics expenses. This includes shipping and handling fees for both the original delivery and the return shipment. Consequently, these costs, along with any applicable customs duties or taxes, will be deducted from your final refund amount.