Global Logistics & Delivery Assurance
At Two Win Automation Limited, we understand that downtime is not an option. That’s why we have established strategic partnerships with elite global carriers—DHL, FedEx, UPS, and TNT—to guarantee the secure and swift transport of your critical automation components to over 150 countries worldwide.
Dispatch Efficiency & Packaging Standards
- Expedited Dispatch: In-stock items are prioritized for same-day shipment, ensuring your operations get back on track immediately.
- Standard Turnaround: Other stocked components are typically prepared and dispatched within 1-2 business days.
- Industrial-Grade Protection:Â Every unit leaves our facility in its original factory-sealed condition, reinforced with heavy-duty protective materials to withstand rigorous transit conditions.
- Full Visibility:Â Once your order departs our warehouse, you will instantly receive a tracking number and comprehensive shipping documents via email.
International Shipping & Regulatory Compliance
Please note that transit times fluctuate based on destination and local customs processing speeds.
- Duties & Taxes:Â The buyer is solely responsible for all import duties, taxes, and customs clearance fees incurred at the destination.
- Legal Compliance:Â All exports strictly adhere to international trade regulations and the specific legal requirements of the receiving country.
Order Modifications & Support
Need to change your delivery address or shipping method? Contact our support team immediately at mailto:pambo@5gplc.com. Please be aware: Changes cannot be accommodated once the carrier has taken possession of the package.
Resolution for Lost or Damaged Shipments
While we employ rigorous packaging protocols, issues can occasionally arise. If your package arrives damaged or fails to arrive:
- Notify us within 24 hours of the expected delivery date.
- Submit photographic evidence of both the external packaging and internal factory seals.
- Our team will liaise directly with the carrier to expedite your replacement or refund process.